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Pathways of Chesterfield Terms of Service and Privacy Policy

1. Terms

By accessing the website at https://pathwaysofchesterfield.co.uk/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Pathways of Chesterfield’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Pathways of Chesterfield’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pathways of Chesterfield at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Pathways of Chesterfield’s website are provided on an ‘as is’ basis. Pathways of Chesterfield makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Pathways of Chesterfield does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Pathways of Chesterfield or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Pathways of Chesterfield’s website, even if Pathways of Chesterfield or a Pathways of Chesterfield authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Pathways of Chesterfield’s website could include technical, typographical, or photographic errors. Pathways of Chesterfield does not warrant that any of the materials on its website are accurate, complete or current. Pathways of Chesterfield may make changes to the materials contained on its website at any time without notice. However Pathways of Chesterfield does not make any commitment to update the materials.

6. Links

Pathways of Chesterfield has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pathways of Chesterfield of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Pathways of Chesterfield may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Chesterfield and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Privacy Policy

 

Pathways of Chesterfield is an independent registered homeless Charity. We operate from 120 Saltergate, Chesterfield, S40 1NG

Your privacy is important to us.

It is Pathways of Chesterfield’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, retain  and otherwise make use of personal information. We have outlined our privacy policy below.

Due to Pathways working and gaining support from many different areas our privacy policy has been broken down into categories as how we inform you and may record and use your data may vary greatly based of the reason you have contact with Pathways.

 

Within the privacy policy we will include;

  • Enquiries made via the website
  • People accessing the mailing list
  • People who donate financially and the use of gift aid.
  • Client privacy policy
  • Volunteer or potential volunteers policy
  • Staff privacy policy (Not on the website as given to staff when they start)

 

All of Pathways data is collected in-line with these principles;

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Pathways of Chesterfield may change this privacy policy from time to time at Pathways of Chesterfield’s sole discretion.

 

 

 

Enquiries through the website.

If you use the enquiries box on the Pathways website and pass us your personal details in order for us to respond to the enquiries. This is the sent to the manager and may be checked by other members of the Pathways team when the manager is unable to deal with it.

Your information will only be kept for as long as it takes for us to respond to your enquiry unless during this response you choose to access further support of more information from Pathways. If this is the case you will be informed of how we use your data and your rights. Once your enquiry has been completed the email will be deleted along with your personal details.

Privacy information for people on the Mailing list

Here at Pathways we take your privacy very seriously. As someone who is interested in the work of Pathways of has supported Pathways, we will ask consent to process and record your personal data, this is to ensure that we can contact and communicate with you effectively, in order to let you know about the work Pathways is undertaking and of any upcoming events.

We will only use the information you provide us with for the purposes we tell you, which are;

To send you information regarding Pathways work and events.

 

The personal data we will record will include

Your name

Contact details (Email, phone number and/or address) and your preferred contact method.

Sharing of your information

We will not share your data with any other agencies, organisations or persons without clear consent from you.

Safe storage of your information.

We will ask anyone who wants to be on the mailing list for consent and then ask them to fill in a form with their contact details and what their preference is for being contacted. People can choose to give as many or few contact options as they choose.

The consent and contact details form will be kept in a locked metal cabinet and data will be entered onto a database that is stored on the Pathways network that only staff and trustees of Pathways have access too.

 

How long will we keep your information for?

We will keep your data on the mailing list until you choose not to be there. Every time we send you any update on Pathways we will give you the opportunity to opt out of receiving the information. If you opt out your data will be deleted from our mailing list.

 

Privacy information for people who donate monetary donations and offer gift aid.

If you make a donation to Pathways we need to keep a record of this to ensure our accounts are up to date and show where money comes from and where it is used.

Sharing of information.

We have to share the information with HMRC by law in order to claim the gift aid.

HMRC requires us to keep these records for 10 years after which point they will be destroyed.

 

Client privacy notice

Pathways of Chesterfield is an independent registered homeless Charity. We operate from 120 Saltergate, Chesterfield, S40 1NG

Here at Pathways we take your privacy very seriously. We process and record your personal data within the legitimate interests of the charity, which is to reduce and prevent homelessness. It would be very difficult for us to support you effectively without being able to gain this information.

We will only use the information you provide us with for the purposes we tell you, which are;

* To support you with your housing needs and other relevant needs you might help us identify in our discussions.

* To provide anonymised statistics and case studies to funders or potential funders to ensure Pathways can continue to support the homeless.

*To minimise where possible any potential risk to you and other people.

During our discussions we will ask you some personal information, this information will help to inform us about the best ways we can support you.

The information we will ask will include;

Name

DOB

Current housing situation and housing history

Any health or mental health concerns

Any difficulties with the use of substances

Information about previous offences.

Information about your social networks.

 

Sharing of your information

We currently use a client recording system called inform where we store all of our data securely. This recording system is purchased from homeless link. The inform system and homeless link are compliant to the new General data protection regulations meaning they are also not able to share your information and act as a platform for us to store data safely.

We will not share your data with any other agencies, organisations or persons without clear consent from you, except in exceptional circumstances outlines in our confidentiality document which we will also ask you to look at.

Safe storage of your information.

Your information will be taken down on a paper form by one of our staff team. Once this is completed that staff member will lock it away in a metal filing cabinet that only staff have access too.

We will then transfer your data on to our inform client record management system that is password protected, only Pathways staff have access to these records. Our volunteers do not.

Some of your data is also stored on a excel spreadsheet, this is to collect statistics, this excel sheet is stored on the Pathways password protected computer network which again only staff have access too.

Once the information is transferred from the paper form, the paper form will be shredded with any signed information scanned on to the Pathways computer network.

 

How long will we keep your information for?

Inline with health and social care standards used by the NHS we will store your information for 7years after your last contact with Pathways. This is to ensure we are accountable for the support we have offered. After this date your information will be deleted.

Right of access

You have the right to access the personal data we hold about you. If you want to request this we will ask you to fill in a right of access form so that we can keep track of this. We will then gather your information for you within a month, in exceptional circumstances this may be longer. If we need to extend this period you will be informed within the first month of your request. Dependent on the reason this information is required there may be a small charge for this.

Right to rectification

What does this mean – this means that if you think Pathways holds any inaccurate on incomplete data on you then you can ask for this to be changed or updated.

 Right to erasure/ Right to be forgotten

What does this mean- this means that you have the right to ask for your personal information to be deleted and forgotten. We will ask you to fill in a form to request this. In certain circumstances this will not be possible for example if you still want to access the service or if there are any safeguarding concerns that may override the General data protection regulations. We will need to respond to you within a month of your request

 

 

Volunteer and potential volunteer privacy notice

 

Pathways of Chesterfield is an independent registered homeless Charity. We operate from 120 Saltergate, Chesterfield, S40 1NG

 

Here at Pathways we take your privacy very seriously. As a volunteer or potential volunteer we would like to ask consent to process and record your personal data, this is to ensure that we can contact and communicate with you effectively, to help you find the right volunteering opportunity within Pathways and to ensure we safeguard the clients accessing Pathways.

 

We would like to do this for potential volunteers so that we can keep a record of people who might be interested and contact them when volunteer opportunities arise.

For current volunteers we would like to keep records containing your personal information so we have contact details for you and are able to contact you. So that we are aware of what skills you would like to use at the organisation. We would also like to demonstrate that we are accountable for the safety of our clients by keeping accurate references and information regarding passing the Disclosure barring service (DBS) process.

We will only use the information you provide us with for the purposes we tell you, which are;

For potential volunteers

We would like to keep your information so that we can keep a record of people who might be interested and contact them when volunteer opportunities arise.

For Current volunteers

We would like to keep your records so that we are able to contact you.

So that we are aware of what skills you would like to use at the organisation

We would also like to demonstrate that we are accountable for the safety of our clients by keeping accurate references and information regarding passing the Disclosure barring service (DBS) process.

To collect anonymised statistical data of the number of volunteers we are working with and the work they support Pathways with.

The information we will ask will include;

Name

DOB

Contact details

Skills set

Motivation for volunteering

References

Outcome of DBS check

Records of attendance

Records of any training you attend through Pathways.

 

 

Sharing of your information

We will not share your data with any other agencies, organisations or persons without clear consent from you, except in exceptional circumstances whereby we feel there may be a risk of harm to your or someone else.

Safe storage of your information.

Your information will be gained through our application for or via email, before storing any of your data we will check that we have consent to do so,. Once this is completed that staff member will lock it away in a metal filing cabinet that only staff have access too.

We will then transfer your data on to our safe network and volunteer files and database. The computers accessing the network are only used staff of Pathways.

Some of your data is also stored on a excel spreadsheet, this is to collect statistics, this excel sheet is stored on the Pathways password protected computer network which again only staff have access too.

Once the information is transferred from the paper form, the paper form will be shredded with any signed information scanned on to the Pathways computer network.

 

How long will we keep your information for?

Volunteer records will be kept for one year after someone has finished volunteering with us, this is so that we can use these records to provide a reference should someone request this.

In exceptional circumstances we may need to keep records for longer if there are any safeguarding concerns of legal matters.

Right of access

You have the right to access the personal data we hold about you. If you want to request this we will ask you to fill in a right of access form so that we can keep track of this. We will then gather your information to you within a month, in exceptional circumstances this may be longer. If we need to extend this period you will be informed within the first month of your request.

Right to rectification

What does this mean – this means that if you think Pathways holds any inaccurate on incomplete data on you then you can ask for this to be changed or updated.

 Right to erasure/ Right to be forgotten

What does this mean- this means that you have the right to ask for your personal information to be deleted and forgotten. We will ask you to fill in a form to request this. In certain circumstances this will not be possible for example if you still want to access the service or if there are any safeguarding concerns that may override the General data protection regulations. We will need to respond to you within a month of your request

 

 

 

 






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