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Pathways Logo

Registered Charity No. 1118638

Our Vision – That everyone in our community has a place they can call home


Street outreach and tenancy support worker

Pathways is a Chesterfield based charity offering support and advice to people that are homeless and vulnerably housed.

Our mission is to prevent homelessness. We aim to eradicate rough sleeping within our community, and to support those without a permanent home to obtain and maintain one by providing clients with the help, skills and the confidence to resolve their issues of homelessness.

Pathways is the single point of access for single homeless people in Chesterfield, North East Derbyshire and Bolsover. We are looking for a housing/homelessness worker to support the work of Pathways. We are seeking someone who has passion and experience in supporting vulnerable people, with strong organisation skills, confident in communication, with an ability to manage competing demands.

Salary £18,480- £20,480 pro rata per annum(1 years fixed term contract with the possibility of extension based on funding).

Working 37 hours per week, operating over 5 weekdays

25 days annual leave pro rata plus bank holidays

Please fill in an application pack from our website to applyDownload Application Pack

Download the full job description (as shown here)Download Job Description and Person Specification

Applications to be received by 8th November 2019 please email finished applications to: pathwaysvacancies@gmail.com

Interviews will take place on 18th of November 2019.

Or alternatively post to Pathways of Chesterfield, 120 Saltergate, Chesterfield, S40 1NG

Job Description

TITLE – Street Outreach and Tenancy support worker

SALARY – £18,480 to £20,480 dependent on experience

ACCOUNTABLE TO – Centre Manager

HOURS – 37 hours / week over 5 week days

HOLIDAYS – 25 days / annum + bank holidays (pro rata)

Duties and responsibilities

Client support duties

1. To provide street outreach to people who are rough sleeping.
2. To provide tenancy support to people transitioning from being homeless to moving into a property.
3. To be involved in the Rough sleeper breakfast
4. To respond to streetlink reports within the time frame set.
5. To conduct early morning outreach a minimum of once per week.
6. To provide a support and advice service for clients who are homeless or at risk of homelessness
7. To manage a client case load.
8. To provide advice and information to service users as required
9. To make and receive appropriate referrals
10. To conduct holistic initial assessments with clients attending Pathways.
11. To keep accurate case records and statistics.
12. To assist clients with the completion of certain forms, such as housing application forms and housing benefit claim forms
13. To assist clients in applying for accommodation
14. To support clients to appointments
15. To assist clients in writing any relevant letters regarding their housing situation
16. To liaise with other agencies
17. To help manage any safeguarding concerns.
18. To assist in the day to day management of the centre as and when required

Operation of the Centre

To assist in the management of the centre particularly:

1. To ensure the security of the volunteers, staff, the centre and the centre users both within the building and in other environments..
2. To ensure health and safety and hygiene standards are adhered to
3. To ensure that the centre is run in accordance with polices and guidelines.
4. To cover the drop-in when required

Administration and Finance

1. To carry out administration for the project, including keeping accurate case files using databases, spreadsheets and word processing
2. To be involved in writing the progress report for funders.

Evaluation and planning

1. To maintain records and monitoring systems
2. To produce reports as requested
3. To assist in the development of the project, within the overall objectives, in consultation with the management and in response to the needs of the people who use the centre


1. To attend staff meetings
2. To attend other meetings as requested by the manager
3. To undertake any other duties as requested by the manager
4. To carry out the above duties in a way which accords with the centre’s policies and practice, in particular to show commitment to equality of opportunity.

Person Specification

GCSE/‘O’ Level in English Language (Grade A*-C) or equivalent qualification
Experience and Knowledge
Knowledge of current relevant legislation and policies relating to housing and social care

Knowledge of local health and social care services relevant to the service users who access the centre

Knowledge of issues surrounding homelessness

Knowledge of the benefits system for both general benefits and housing

Knowledge and understanding of the needs of our service users

Experience of support planning and key-working processes

Experience of crisis work with vulnerable service users

Experience of conducting risk assessments

Experience of organising resources and prioritising workloads to meet deadlines

Experience of managing challenging behaviour

Skills and abilities
Ability to work cooperatively with others as part of a team

Ability to work on your own initiative

Ability to build relationships with service users, gaining their trust and understanding their needs

Ability to communicate effectively with people at all levels in a variety of situations

Ability to manage competing demands and priorities

Ability to implement the aims and objectives of Pathways at a functional level

Computer literate and competent with Microsoft Office Software

Commitment to continuous personal development

Desirable – Driving license

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