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Registered Charity No. 1118638

Our Vision – That everyone in our community has a place they can call home


Street outreach and tenancy support worker

Pathways of Chesterfield is being funded by three local councils; Chesterfield, North East Derbyshire and Bolsover to run the single point of access for single homeless people or people at risk of homelessness in the local area.

Pathways is currently looking for a highly motivated person able to work on their own initiative and as part of a team. The role is to engage people on the street, who might otherwise struggle to access support, and to support people to sustain tenancies.

Closing Date 11:59 pm on Monday the 9th of September 2019

To apply please email your CV and a covering letter explaining how you meet the person specification and job description to Pathwaysvacancies@gmail.com

Employment is subject to satisfactory references and DBS check.

TITLE                                             Street Outreach and Tenancy support worker

SALARY                                         £18,480- £20,480 dependent on experience

ACCOUNTABLE TO                      Centre Manager

HOURS                                          37 hours / week over 5 week days

HOLIDAYS                                     25 days / annum + bank holidays (pro rata)

Job Description

Duties and responsibilities

Client support duties

1. To provide street outreach to people who are rough sleeping.
2. To provide tenancy support to people transitioning from being homeless to moving into a property.
3. To be involved in the Rough sleeper breakfast
4. To respond to streetlink reports within the time frame set.
5. To conduct early morning outreach a minimum of once per week.
6. To provide a support and advice service for clients who are homeless or at risk of homelessness
7. To manage a client case load.
8. To provide advice and information to service users as required
9. To make and receive appropriate referrals
10. To conduct holistic initial assessments with clients attending Pathways.
11. To keep accurate case records and statistics.
12. To assist clients with the completion of certain forms, such as housing application forms and housing benefit claim forms
13. To assist clients in applying for accommodation
14. To support clients to appointments
15. To assist clients in writing any relevant letters regarding their housing situation
16. To liaise with other agencies
17. To help manage any safeguarding concerns.
18. To assist in the day to day management of the centre as and when required

Operation of the Centre

To assist in the management of the centre particularly:

1. To ensure the security of the volunteers, staff, the centre and the centre users both within the building and in other environments..
2. To ensure health and safety and hygiene standards are adhered to
3. To ensure that the centre is run in accordance with polices and guidelines.
4. To cover the drop-in when required

Administration and Finance

1. To carry out administration for the project, including keeping accurate case files using databases, spreadsheets and word processing
2. To be involved in writing the progress report for funders.

Evaluation and planning

1. To maintain records and monitoring systems
2. To produce reports as requested
3. To assist in the development of the project, within the overall objectives, in consultation with the management and in response to the needs of the people who use the centre


1. To attend staff meetings
2. To attend other meetings as requested by the manager
3. To undertake any other duties as requested by the manager
4. To carry out the above duties in a way which accords with the centre’s policies and practice, in particular to show commitment to equality of opportunity.

Person Specification

GCSE/‘O’ Level in English Language (Grade A*-C) or equivalent qualification
Experience and Knowledge
Knowledge of current relevant legislation and policies relating to housing and social care

Knowledge of local health and social care services relevant to the service users who access the centre

Knowledge of issues surrounding homelessness

Understand of the benefits system

Knowledge and understanding of the needs of our service users

Experience of support planning and key-working processes

Experience of crisis work with vulnerable service users

Experience of conducting risk assessments

Experience of organising resources and prioritising workloads to meet deadlines

Experience of managing challenging behaviour

Skills and abilities
Ability to work cooperatively with others as part of a team

Ability to work on your own initiative

Ability to build relationships with service users, gaining their trust and understanding their needs

Ability to communicate effectively with people at all levels in a variety of situations

Ability to manage competing demands and priorities

Ability to implement the aims and objectives of Pathways at a functional level

Computer literate and competent with Microsoft Office Software

Commitment to continuous personal development

Desirable – Driving license

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