Volunteer FAQs

What will I be doing as a volunteer?

This completely depends on the role you will be doing but it can range from cooking, to befriending, to helping in our drop-in sessions or activity groups, to peer mentoring. If you are not sure what you want to do, give us a call and we can discuss what would suit you.

What is the induction process and how long does it take?

Induction involves completing a DBS form, a workbook, essential training, and a “settling in” period. We tailor the length of the “settling in” period to suit your needs so it is roughly between 4 and 8 weeks.

What is a DBS?

A DBS is a criminal record check. Most of our roles require one but this is specified in each of the individual role descriptions. If you have a criminal record it doesn’t necessarily mean you won’t be able to volunteer, we judge everyone on a case by case basis so if you are unsure feel free to give us a call!

Do I need to provide a reference?

For all of our roles we ask that you provide us with two references – they can be either professional or character references.

What training will I get?

Every volunteer must complete Boundaries and Confidentiality training before they start any role which can be done either 1:1 or in a group. Every two months we also offer Safeguarding, Homelessness and Challenging Behaviour training which we encourage all volunteers to attend. Other modules that you can attend include an Introduction to Mental Health Problems and an Introduction to Substance Misuse.

How much time do I need to give?

We would like our group and drop in volunteers to regularly commit time each week, ideally with continuity of shifts so our service users can build trust as seeing familiar faces does make a difference. These shifts are approximately 2.5 – 3 hours each.

Our befriending role is more flexible and can be agreed mutually by the befriender and befriendee. Donation sorting can be facilitated at any point throughout the week with a minimum of 1.5 hours per session but would still need to be a regular commitment.

Am I free to leave whenever?

Yes! Ideally we would like volunteers to commit to at least six months as this helps our clients to build trust and a relationship with our volunteers, however, we understand it is not for everyone so if you wish to leave, you can at any point.

How do I get started?

Give Claire, Volunteer and Activities Coordinator a ring on 01246 498 204.