If you have any questions or if you need advice:

01246 498204

Volunteer role title:

Second person volunteer

Aims of Volunteer role:

Our tenancy support and housing workers take clients, mainly in their car, to appointments such as housing assessments, benefits assessments and occasionally GP appointments. For these appointments, it is necessary to have two people, particularly if the client is new to working with us. It can often be time consuming as they can often take up a whole morning or afternoon. This means that it can take up a lot of staff time if two members of staff attend the appointment. We are therefore recruiting volunteers that can act as the second person to support a client to these appointments.

The role may also involve visiting a client in their own home with the tenancy support worker.

By doing this role you will get an inside look into what goes on in various types of appointments as well as a chance to get to know the client. This role will be greatly beneficial to Pathways as it frees up a lot of staff time if only one member of staff has to attend the appointment. It will also benefit the clients massively as sometimes, if there are not enough members of staff available, we are not able to take the client so by only using one member of staff the chances of us supporting them to the assessment increase greatly.

Required tasks:

  • Arrive at Pathways promptly in order to be able to set off to the appointment on time.

  • Chat to the client and make them feel comfortable on their way to the appointment.

  • Act under the instruction of the member of staff in case any incidents occur.

Skills, abilities and experience needed:

  • Good communication

  • Friendly and approachable.

  • Client focused and have a genuine interest in improving the lives of service users.

  • Experience of working with vulnerable adults would be preferable.

  • You will not be required to give any advice or talk during the appointment so specialised knowledge of housing or benefits is not necessary

Date and time of sessions where volunteers are required:

Most of the appointments are arranged at a time that is suitable for Pathways. You would be asked your general availability and then at the start of each month this would be confirmed in order to avoid cancellation of appointments and letting the client down. We would then have your availability on display when booking appointments and book them at a time that suits both the volunteer and staff.

For example, if you are available Monday afternoons, we would book an appointment for then. As soon as the appointment has been booked you would be notified.

We do require, however, that you are available for at least three hours but ideally a whole morning/ afternoon at a time due to the length of appointments being uncertain.

This role may be on an ad hoc basis and you may not be needed every week depending on what appointments are required.

We do also ask that if availability changes at all, you let us know as soon as possible, again to avoid letting the client down.

The only time we would not need volunteers is Wednesday afternoons as the service is closed to clients at this time.

How many volunteers are wanted?

As this role would work on a pool basis, a strict minimum or maximum is not necessary

Place of volunteer duty:

You would meet the worker at the Pathways office (or other location if agreed between yourself and the worker).

You would then travel out with the worker and return back to the Pathways office afterwards.

Does the volunteer require DBS check:


Travel – Does the volunteer require their own transport:

To the pathways office only.

Who will manage the volunteer:

Matilda Towndrow

Does the volunteer have to attend any essential training:

A one off induction training day (10:00 – 14:30) with a home cooked lunch included.

This day includes:


Health and Safety

Challenging behavior

Boundaries and Confidentiality

Also, it is not essential but the volunteer will be offered a training package which includes:

Mental health awareness, drug and alcohol awareness, domestic abuse awareness and outreach work.

These will run as one off sessions every six months and volunteers can choose which ones they wish to attend.

Benefits offered/ How will volunteers contribution be recognized and appreciation be shown:

  • Out of pocket expenses can be reimbursed.

  • Volunteer Award Scheme.

  • Recognition may be shown to volunteers in our quarterly newsletter, on our website, in media publications and through ‘Volunteer Week’ celebration events.

  • Volunteers leaving pathways who have made a regular commitment to it are entitled to request a reference and/or other statement of their achievements up to one year after leaving.

How many/which type of references are required:

Volunteers will be required to provide 2 character references that are not from family members.


To apply for the role please contact Matilda, the Activities and Volunteers Coordinator at matilda.pathways@gmail.com or 01246 498204.


If you have any questions at all regarding the nature of the project, Pathways or any practical questions, please do not hesitate to contact Matilda, the Activities and Volunteers Coordinator at matilda.pathways@gmail.com or 01246 498204.

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