Job Title: Tenancy Support Worker 

Jules has been working for Pathways for 5 years and has a just do it attitude! She enjoys the outdoors and even walks over 6 miles to work on Fridays before doing a full shift! She enjoys all things active, swimming, aqua aerobics and time spent in the Peak District, Cotswolds, Dorset & Norfolk.

Jules’ first and foremost priority is being a mother and wife, she has two sons who she adores. Her career in the forces was put on hold whilst bringing up her children and when the time was right, she applied at Pathways to get back into employment.  Jules was appointed as a housing and homelessness worker; she supported many clients to gain housing. 

Jules now supports Pathways clients to remain ‘housed’ as a Tenancy Support Worker.  Primarily supporting & advising clients re: bill paying, debt, appropriate benefit entitlement support, home furnishing sourcing, shopping & food bank support, health & hygiene, arranging & supporting to appointments (GP’s, Hospital, DRP, Training Courses, Council Appointments, Activity Engagement, Welfare Appointments).

When asked what she likes most about her role she replied: Believing & seeing my clients gain, grow & succeed in their day to day lives.  Inspiring my clients to adopt a positive vision & a will to better their own success & future”.

Jules thrives in her role and relishes the chance to make a positive change to homeless/at risk of being homeless/housed, client’s lives.

Here’s what our housing manager Nicky has to say about Jules:

“Jules has been with Pathways since 2018, beginning her role as Pathways Housing Worker. We have seen her grow within that role over the years and become very experienced and confident; always supporting and advocating for people to the highest standard. Jules has since changed roles to Tenancy Support and tells me she is really enjoying it and it shows! I’m sure she gets more steps in a day than we do in a week!  Jules has really made this role her own, supporting people to sustain their tenancies, whatever it takes and is making such a positive impact, going above and beyond which is evident from the lovely feedback we get from the people she supports. Jules is a committed and respected member of our team. “